There has been a widespread outage of the Telstra network this morning, affecting mobile and data connectivity and payment systems.
Some systems at The Royal Children’s Hospital (RCH) are currently impacted by the network outage. If you are visiting the hospital and are experiencing disruptions while on the Telstra network:
- Turn your phone off and on again.
- Connect to the RCH GUEST Wi-Fi network
- Agree to the Terms & Conditions
- Turn on Wi‑Fi Calling in your phone settings:
- iPhone: Settings > Apps > Phone > Wi‑Fi Calling > Turn on Wi‑Fi Calling on This iPhone.
- Android: Settings > Connections (or Network & Internet) > Wi‑Fi Calling > Turn on.
If you need to contact the hospital, please call RCH Switchboard on (03) 9345 5522.
We are working to ensure all teams across the hospital have alternative communication channels in place while the network is being restored.