Clinical Incident Investigations – Reporting, Investigating, and Improving
We come to work each day to do the very best for our patients, however in some instances, patients are harmed by the care that was intended to help them. Such clinical incidents affect not only the patients and families, but also the well-intentioned staff. Problems are confounded if information is not provided and there are gaps in learning and improvement. In the busy clinical environment, incidents may be discussed but not thoroughly investigated to understand what happened and why.