Conflict! Easy to recognise, challenging to resolve

Conflict is virtually inevitable in healthcare. Providers with widely diverse training and perspectives must collaborate interdependently to care for children and their families whose needs‚ beliefs and goals can likewise vary widely. Conflict can lead to adverse outcomes‚ patient dissatisfaction‚ and provider burnout. Whether as momentous as disputes over end-of-life, or as mundane as allocation of work responsibilities, conflicts often worsen over time as communication breaks down and people become entrenched in their positions. This Grand Round will discuss the importance of conflict resolution and introduce a “toolkit” of practical conflict resolution skills and strategies.