RCH Volunteers from Culturally and Linguistically Diverse backgrounds now identify themselves via badges, offering family support in their languages.

In an effort to meet the ever-increasing needs of Culturally and Linguistically Diverse (CALD) families coming to the RCH, the Family Services and Volunteers Department has taken steps to enhance the cultural responsiveness of volunteer support.

In June 2014 the Volunteer Service Database was surveyed to help staff improve their understanding of the cultural diversity of RCH volunteers. The survey found that 22 percent of volunteer respondents are bilingual, with more than 21 languages represented.

“Volunteers who speak another language have begun wearing badges offering family support in that language,” Family Services and Volunteers Manager David Tonge said. “Bilingual volunteers will not replace our Interpreter and NESB Services, but they will welcome CALD families to the hospital and offer directions and information.”

Yasmin Abubakar, who was born in Kenya and speaks Somali, volunteers with the RCH Immigrant Health Clinic every week. She utilises her bilingual skills to support families who are not yet confident with English.

“I welcome families, escort them to consultation rooms when they are called and help record their height and weight.
I also ensure that their interpreter is ready for the appointment and take the families to the pharmacy after their clinics, or to their next appointment,” Yasmin explained.

RCH Specialist Clinics volunteer Reshma Mirage speaks Urdu, Hindi and Punjabi.

“I encourage patients and families who recognise the languages on our diverse language badges to come over for a chat,” Reshma said. “Even if it’s something simple like asking for directions to the toilets and appointment rooms, or what activities are on offer in the waiting room – we are always here to help.”

The RCH Volunteer Service encourages applications from people who meet the criteria and speak more than one language.

“The application form to volunteers now includes a question on the Country of Birth and the Languages Spoken by the applicant,” David explained. “The presentation at our information sessions also encourages interest from those who speak more than one language, and our partnership with AMES encourages their clients to apply.”

Read more about the RCH in the 2014/15 Quality of Care Report.