Synopsis
Understanding and building trust is essential to the RCH Compact and to delivering Great Care, Everywhere.
Research shows trust underpins a good culture, positive relationships between team members and their leaders and with their organisation; and brings out the best in all of us for our patients and their families.
So, what is trust? How does it flow through the healthcare system to ultimately impact on patient outcomes? How do people make the decision to trust? What are the barriers to trust and what can you do to build stronger trust with your peers, your team members, your leaders, and your patients?
Join this session with Professor Nicole Gillespie to explore these questions and the evidence that we can draw on to build stronger trusting relationships at RCH as we navigate these challenging times, bring our RCH Compact to life and deliver great care, everywhere.
Speaker
Professor Nicole Gillespie is the KPMG Chair in Organisational Trust and Professor of Management at The University of Queensland. She is a leading international authority on trust in organisations, and an International Research Fellow at the Centre for Corporate Reputation at the University of Oxford.
Trained in organisational psychology, Nicole’s research over the past 20 years has focused on developing and repairing trust in organisations, particularly in contexts where trust is challenged, such as during organisational change and disruption, after trust breaches, and in emerging technologies.
Nicole’s research and consulting work has led to positive changes in industry, government, and policy across a range of sectors, including health, resources, finance and banking, higher education, defence, and the not-for-profit sector. She has worked with Ontario Hospital Association, Royal Brisbane and Women’s Hospital, the Royal Flying Doctor Service, CSIRO, and many more. Prof Gillespie has conducted research in a range of health settings; hospitals, rural and remote health services, aged care and home care, and was a Chief Investigator on the NHMRC Centre for Research Excellence in Telehealth from 2014 to 2019, on the Trust, Organisations, and Change.