{"id":4756,"date":"2014-12-23T23:52:06","date_gmt":"2014-12-23T12:52:06","guid":{"rendered":"https:\/\/blogs.rch.org.au\/news\/?p=4756"},"modified":"2015-04-29T11:42:01","modified_gmt":"2015-04-29T01:42:01","slug":"specialist-clinics-improving-flow-and-access","status":"publish","type":"post","link":"https:\/\/blogs.rch.org.au\/news\/specialist-clinics-improving-flow-and-access\/","title":{"rendered":"Specialist Clinics: Improving flow and access"},"content":{"rendered":"

\"QOC_Clinic-Check_In\"<\/a>In 2013\/14 The RCH embarked upon several projects to improve Specialist Clinic access, make better use of current capacity and ensure the patient\u2019s journey is managed in a timely and efficient manner.<\/strong><\/p>\n

QFlow
\n<\/strong>
\nQFlow is the new checking in and billing system in use in RCH Specialist Clinics, implemented to improve patient flow through this area.<\/p>\n

The system allows The RCH to reduce waiting times for appointments, reduce waiting times in the clinics and increase clinic efficiency. Parents no longer have to face long queues to check-in for specialist clinics, and can even use their mobile phone to check-in on the way to the hospital. Follow-up appointment details are now electronic and can be sent to parents after they have left the hospital, rather than using a paper-based process which is prone to error.<\/p>\n

\u201cThe goal is to have happier kids, happier parents and happier clinicians,\u201d Integration Lead Andrew Bowden said. \u201cThe feedback from families has been overwhelmingly positive so far.\u201d<\/p>\n

The RCH will closely monitor the system to increase efficiency in the Specialist Clinics.<\/p>\n

\u201cWe will use data from the system to improve length of appointments, scheduling efficiency, clinician productivity and a whole range of other elements that can improve access for patients,\u201d EMR Project Nursing Lead Adrian Hutchison said.<\/p>\n

Introducing new Specialist Clinic self-check in kiosks<\/strong><\/p>\n

Patients and families can now check themselves into their specialist clinic appointment, easing congestion at desks and automating the calling process for clinicians.<\/p>\n

By swiping their Medicare card or the barcode on their appointment letter, families alert clinic staff of their arrival, no longer needing to queue at the clinic desk. Clinicians also benefit from the system, with a defined patient list and a mechanism to call the patient to the correct room, rather than trying to find their patient before every appointment.<\/p>\n

\u201cIt\u2019s about improving patient experience. We\u2019re committed to doing all that we can to reduce both the amount of time that patients have to wait be booked in for their appointment and the congestion in our waiting rooms,\u201d EMR Project Nursing Lead Adrian Hutchison said.<\/p>\n

The Specialist Clinic team, IT and the EMR project team worked in collaboration to implement the new system.<\/p>\n

This article originally appeared in the RCH 2013-4 Quality of Care report, find it here. <\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

The RCH has embarked upon several projects to improve Specialist Clinic access, make better use of current capacity and ensure the patient\u2019s journey is managed in a timely and efficient manner. <\/p>\n","protected":false},"author":93,"featured_media":4757,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-4756","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-in-the-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/posts\/4756","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/users\/93"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/comments?post=4756"}],"version-history":[{"count":1,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/posts\/4756\/revisions"}],"predecessor-version":[{"id":4759,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/posts\/4756\/revisions\/4759"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/media\/4757"}],"wp:attachment":[{"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/media?parent=4756"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/categories?post=4756"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/tags?post=4756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}