{"id":10684,"date":"2025-11-20T12:00:53","date_gmt":"2025-11-20T01:00:53","guid":{"rendered":"https:\/\/blogs.rch.org.au\/news\/?p=10684"},"modified":"2025-12-29T10:49:27","modified_gmt":"2025-12-28T23:49:27","slug":"have-you-received-a-text-message-from-vickey","status":"publish","type":"post","link":"https:\/\/blogs.rch.org.au\/news\/have-you-received-a-text-message-from-vickey\/","title":{"rendered":"Have you received a text message from VicKey?"},"content":{"rendered":"<p><span data-contrast=\"auto\">The Royal Children&#8217;s Hospital (RCH) has introduced a faster and more convenient way to stay in touch with patients who are waiting for planned surgery or procedures. <\/span><span data-contrast=\"auto\">If you have received an SMS or other communication from VicKey, rest assured that these are legitimate messages designed to support your healthcare experience.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">From now on, <\/span><span data-contrast=\"auto\">the RCH <\/span><span data-contrast=\"auto\">will use <\/span><b><span data-contrast=\"auto\">text messages (SMS)<\/span><\/b><span data-contrast=\"auto\"> to communicate important updates while you\u2019re on the preparation list.<\/span> <span data-contrast=\"auto\">Previously, you may have received a letter or phone call to confirm your availability and whether you wish to remain on the list. This process will now happen via SMS for q<\/span><span data-contrast=\"auto\">uicker and easier communication.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2>What will the message look like?<\/h2>\n<p><span data-contrast=\"auto\">Here\u2019s an example of the text message you\u2019ll receive:<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;335559685&quot;:720,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-10686\" src=\"https:\/\/blogs.rch.org.au\/news\/files\/2025\/11\/VicKey-SMS-example-188x280.png\" alt=\"\" width=\"188\" height=\"280\" srcset=\"https:\/\/blogs.rch.org.au\/news\/files\/2025\/11\/VicKey-SMS-example-188x280.png 188w, https:\/\/blogs.rch.org.au\/news\/files\/2025\/11\/VicKey-SMS-example.png 285w\" sizes=\"auto, (max-width: 188px) 100vw, 188px\" \/><\/span><\/p>\n<p><span data-contrast=\"auto\">The message will include a <\/span><b><span data-contrast=\"auto\">secure link<\/span><\/b><span data-contrast=\"auto\"> where you\u2019ll be asked to confirm your identity by providing basic details such as your <\/span><b><span data-contrast=\"auto\">surname<\/span><\/b><span data-contrast=\"auto\"> and <\/span><b><span data-contrast=\"auto\">date of birth<\/span><\/b><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2>Important security information<\/h2>\n<p><span data-contrast=\"auto\">The secure link will <\/span><b><span data-contrast=\"auto\">never<\/span><\/b><span data-contrast=\"auto\"> ask for financial details or sensitive information such as your address. <\/span><span data-contrast=\"auto\">This change is designed to make communication faster, simpler, and more reliable for our patients.<\/span><\/p>\n<p><span data-contrast=\"auto\">If you\u2019re ever unsure whether a link is safe or have concerns about a message you receive, please contact the RCH directly on (03) <\/span><span data-contrast=\"auto\">9345 5522.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The RCH has introduced a faster and more convenient way to stay in touch with patients who are waiting for planned surgery or procedures.\u00a0If you have received an SMS or other communication from VicKey, rest assured that these are legitimate messages designed to support your healthcare experience.\u00a0<\/p>\n","protected":false},"author":7061,"featured_media":10688,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-10684","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-in-the-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/posts\/10684","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/users\/7061"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/comments?post=10684"}],"version-history":[{"count":8,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/posts\/10684\/revisions"}],"predecessor-version":[{"id":10712,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/posts\/10684\/revisions\/10712"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/media\/10688"}],"wp:attachment":[{"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/media?parent=10684"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/categories?post=10684"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.rch.org.au\/news\/wp-json\/wp\/v2\/tags?post=10684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}