We are about to Go Live!


At 2am tomorrow, Saturday 30th April, RCH moves from a paper-based medical record to a state-of-the-art Electronic Medical Record (EMR).  RCH will become the first children’s hospital in Australia with a fully comprehensive Electronic Medical Record.

We’re rolling out the EMR so that our health care professionals will have the most up-to-date and accurate information, all in one place, when they care for your child.

It will also help us communicate better with you through ‘My RCH Portal’, a new secure, online hub where you can access parts of your medical record through the internet.

This change will, however, have a huge impact on how we work and while we have been planning for this for a long time, there will be a period of adjustment as we get used to this new system.  We ask that you are patient with us as we adapt to this new way of working which will have tremendous benefits for patients/ consumers and staff in the near future.


The EMR Project

A project team of more than 70 RCH staff from across the hospital have lead the design and build of the new EMR over two years.

Prof Mike South, paediatrician, and Chief Medical Information Officer, is assisting to lead the hospital’s transformation from a paper-based medical record to a state-of-the-art EMR.


mike south

Here are his top 5 important facts about the EMR:

1. We’re introducing the Electronic Medical Record to help us deliver even safer care to our patients and their families.

2. We’ll no longer be using paper-based records at the RCH. Medical records for your child will now be stored in the EMR. We’re going to save a lot of trees!

3. One of the biggest benefits is that all your child’s health information will be stored in one place, making it much easier for doctors to find the information they need to make the best medical decisions

4. We know it can be frustrating repeating your child’s story to different doctors every time you come to the hospital. With the EMR, doctors will no longer need to chase up, or share, a single paper record. They will all have access to the most up-to-date information about your child.

5. This is a huge change to the way we work at RCH. Please be patient with us over the next few months.


Getting ready for Go Live:

Preparing for the launch of our new Electronic Medical Record (EMR) has been a mammoth task for everyone at RCH this year.

Over the past eight weeks, 35 internal staff from various departments across the hospital have slipped into training roles, working relentlessly to prepare around 4,000 RCH staff members for the launch of the new system.

Hosting around 90 different courses in more than 700 sessions is no easy feat. The trainers have worked hard at making sure that while staff may be out of their comfort zone, they are confident in using the new system.

RCH Specialist Clinics will reduce patient loads in the three weeks after EMR Go Live in order to support the successful transition for staff.

“On average, RCH Specialist Clinics see more than 1,000 patients per day, across nine desks,’ Executive Director of Clinical Operations John Stanway said. “After Go Live there will be a period of reduced clinic activity to support the transition to EMR for Specialist Clinics staff.”


What does this mean for Developmental Medicine patients and families?

Developmental Medicine staff have been busy learning the new system over the past 2 months.  We are excited about the new EMR and cannot wait to start using it!   We have superusers, who have had extensive training, within our team to support us in Specialist Clinics and on the wards.  This large change to how we work has caused a reduction in available clinic appointments for May, increasing to usual capacity over the next few months as staff become more efficient in using the system. You can support us during this time by being patient with our staff as we adjust to this new system.

When you next visit RCH, ask your doctor about the new EMR and the My RCH Portal!

Stay tuned for more info on the EMR or see www.rch.org.au/emr  for regular updates.

Thank you for your understanding and support – The Developmental Medicine Team


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